Privacy policy

Privacy Policy | The Lost Soul Co.

Last updated: October 12, 2025


The Lost Soul Co. (“we,” “us,” “our”) respects your privacy. This Policy explains what we collect, how we use it, and the choices you have when you visit thelostsoulco.com, make a purchase, or interact with us by email or social media.

By using our site, you agree to this Policy.

1) Information We Collect

Information you provide

  • Name, email, phone number

  • Billing and shipping addresses

  • Order details, messages you send us (including via contact form or email)

Information collected automatically

  • Device and browser type, IP address, pages viewed, time on site

  • Cookies and similar technologies that help our site work and improve your experience

Payment information

  • We use trusted payment processors to handle card transactions. We do not store full credit card numbers on our servers.

2) How We Use Information

  • To process and deliver your orders, provide customer support, and manage your account

  • To send order confirmations, shipping updates, and service messages

  • To personalize content, improve our site and product experience, and analyze performance

  • To prevent fraud, secure our services, and comply with legal obligations

  • With your consent, to send brand updates or promotions (you can unsubscribe anytime)

3) When We Share Information

We share limited information with carefully selected service providers who help us operate our business, such as

  • Commerce platform & hosting

  • Payment processors

  • Manufacturing, fulfillment & logistics partners

  • Email, analytics, and customer-support tools

These partners are contractually required to protect your data and use it only to provide services to us.

We do not sell your personal information.

 

4) Cookies & Analytics

We use cookies and similar tools to keep the site secure, remember your preferences, understand performance, and measure campaigns.

You can manage cookies in your browser settings. If you disable certain cookies, parts of the site may not function properly.

 

5) Data Retention

We retain order records and necessary information for as long as needed for our operations and to meet tax, accounting, and legal requirements. If you request deletion, we will remove what we are not required to keep.

6) Your Rights

Depending on where you live (e.g., Canada, U.S. California residents, EU/UK), you may have rights to:

  • Access, correct, or delete your personal information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request a copy of your data (portability)

  • California: opt out of “sale” or “sharing” of personal information (we do not sell personal information)

To exercise these rights, contact us at support@thelostsoulco.com. We may need to verify your identity to respond.

 

7) International Transfers

Our service providers may process data in Canada, the United States, and other countries. We take steps to ensure appropriate protections are in place when information is transferred across borders.

 

8) Security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and review our practices regularly.


9) Children

Our site is not directed to children under 13 (or 16 in some regions). We do not knowingly collect personal information from children. If you believe a child has provided data to us, contact support@thelostsoulco.com and we will delete it.


10) Changes to This Policy

We may update this Policy to reflect changes to our practices. We will post the revised date at the top. Continued use of the site means you accept the updated Policy.


11) Contact Us

Questions or requests about this Policy?

Email: support@thelostsoulco.com

Mailing address: The Lost Soul Co., 375 University Ave, Suite 1011, Toronto, ON M5G 2J5, Canada