Terms of service

Terms of Service | The Lost Soul Co.

Last updated: October 12, 2025

 

Overview

Welcome to The Lost Soul Co. (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website www.thelostsoulco.com (“Site”) and your purchase of any products from us.

By accessing or using the Site, you agree to be bound by these Terms and all applicable laws. If you do not agree, please discontinue using the Site immediately.


We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on this page. Continued use of the Site after changes are posted constitutes your acceptance of those updates.1. Online Store Terms

By using our Site, you confirm that you are at least the age of majority in your province or state of residence or that you are using this Site under the supervision of a parent or guardian.

You may not use our products for any unlawful purpose, nor may you violate any laws in your jurisdiction (including copyright laws).

 

2. Products, Accuracy & Availability

All products are made to order and produced with care to maintain premium quality.

We strive for accuracy in descriptions, pricing, and product imagery, but errors may occasionally occur. In such cases, we reserve the right to correct inaccuracies and cancel or refund orders affected by those errors.


Prices are listed in USD and may change without notice.

We reserve the right to limit the sale of products to any person, region, or jurisdiction.

Product colors and finishes may vary slightly due to screen settings and material differences.

 

3. Billing & Account Information

You agree to provide current, complete, and accurate billing and contact information for all purchases.

We reserve the right to cancel or limit any orders that appear to be placed by dealers, resellers, or distributors.


For assistance with billing or order issues, contact us at orders@thelostsoulco.com.

 

4. Third-Party Tools & Links

We may provide access to third-party services (such as payment gateways, analytics, or fulfillment partners).

These third parties operate independently and are not under our control.

You acknowledge that your use of any third-party tools or links is at your own risk, and you should review their policies before engagement.

5. Errors, Inaccuracies & Omissions

Occasionally, information on our Site or in our emails may contain typographical errors or inaccuracies related to product descriptions, pricing, or availability.

We reserve the right to correct such errors and to cancel or amend any orders placed before correction.

 

6. Prohibited Uses

You are prohibited from using the Site or its content to:

  • Violate any laws or regulations

  • Solicit others to perform unlawful acts

  • Infringe upon intellectual property rights

  • Upload or transmit malicious code or viruses

  • Collect or track personal data for spam or fraud

  • Use the Site for obscene, abusive, or misleading behavior

Violation of these prohibitions may result in immediate termination of your access.

 

7. Disclaimer of Warranties & Limitation of Liability

All products and services are provided “as is” and “as available” without warranties of any kind, express or implied.

We make no guarantee that the Site will be uninterrupted, error-free, or secure.

In no case shall The Lost Soul Co., its owners, employees, or affiliates be liable for any injury, loss, or damages arising from the use of our products or services.

 

8. Indemnification

You agree to indemnify and hold harmless The Lost Soul Co. from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or violation of any law or rights of a third party.

 

9. Severability

If any provision of these Terms is found to be unenforceable, that portion shall be limited or eliminated to the minimum extent necessary, and the remaining Terms shall remain in full effect.

 

10. Termination

These Terms remain effective unless and until terminated by either you or us.

You may terminate these Terms by discontinuing use of our Site.

We reserve the right to suspend or terminate access to the Site at any time for violations of these Terms.

 

11. Governing Law

These Terms and any disputes arising from them shall be governed by and construed under the laws of Ontario, Canada.

 

12. Contact Information 

For questions about these Terms or your purchases, please contact us at:

Email: support@thelostsoulco.com

Mailing Address: The Lost Soul Co., 375 University Ave, Suite 1011, Toronto, ON M5G 2J5, Canada.