Shipping policy
Shipping Policy | The Lost Soul Co.
Last updated: October 12, 2025
Made for You — Shipped with Care
At The Lost Soul Co., every item is crafted exclusively for you.
Each order is made to order, ensuring premium quality and mindful production.
We currently ship to customers within Canada and the USA.
Processing Time
• Orders are typically prepared and dispatched within 2–7 business days after payment confirmation.
• Once shipped, you’ll receive an email notification with your tracking number.
• Please note: Processing times may extend slightly during high-demand periods or unforeseen events (e.g., Canada Post service delays due to strike activity).
Shipping Costs & Estimated Delivery Times
• Standard Shipping: $9.99 USD (automatically converted for CAD orders) on purchases under $150.
• Free Shipping: Get the free shipping on orders over $150 USD
Estimated Delivery Times:
USA: 3–7 business days after dispatch
Canada: 7–14 business days after dispatch
Delivery times may vary depending on your location, carrier network, and seasonal demand.
Delays & Exceptions
While most orders arrive on time, occasional delays can occur due to:
• High seasonal demand
• Carrier or customs delays
• Weather disruptions
• Local delivery restrictions or strikes
We appreciate your patience and understanding during such rare instances.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us at orders@thelostsoulco.com.
Kindly include:
• Your order number
• Tracking details (if available)
Our team will investigate with the shipping provider and ensure the issue is resolved promptly.
International Shipping (Coming Soon)
We’re actively working to expand worldwide shipping options. Stay tuned for updates on international delivery zones and rates.
Our Commitment
Every order is handled with care and intention. We’re committed to ensuring your order arrives safely and in a timely manner.
If anything goes wrong, we’ll do everything we can to make it right.