Refund policy

Return & Refund Policy | The Lost Soul Co.

 

Made to Order — Designed & Finished with Purpose

All items from The Lost Soul Co. are made to order and customized uniquely for you.

Because each piece is produced just for your order, we do not accept returns, exchanges, or cancellations for:

• Buyer’s remorse

• Incorrect sizing choice

• Change of mind

However, if your item arrives damaged, defective, or incorrect, we’ll make it right.

 

Defective, Damaged, or Incorrect Orders

If your order arrives with any of the following issues:

• Incorrect design or print

• Manufacturing defect or damage

• Wrong item (size, color, or style)

Please contact us at support@thelostsoulco.com (or via our contact form) within 30 days of delivery, and include:

• Order number

• Description of the issue

• Clear photos (full item, close-up details)

We will respond within 24–48 hours with instructions. Once verified, we’ll issue a free replacement.

Non-Returnable Items

We do not offer refunds or exchanges for:

• Wrong size selected (please use the size guide)

• Change of mind

• Sale items or gift cards

• Items returned without prior approval

 

Size Guide & Responsibility

Each product page includes a detailed size chart. Since all products are made to order, we cannot exchange or refund for size-related issues. Please double-check your measurements before purchasing.

 

Refunds

If a refund is approved (usually for verified defective or incorrect items):

• You’ll receive an email confirmation.

• Refunds are issued to your original payment method within 10 business days.

Processing times may vary depending on your bank or payment provider.

If you haven’t received funds within 15 business days, contact us at support@thelostsoulco.com.

 

Our Commitment

Each piece is crafted with intention, care, and high standards.

If something isn’t right, we’re committed to making it right—that’s how we build trust and uphold the strength your story deserves.